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Privacy Policy

Last Updated: 2 November 2025

Controller

Data Controller. MONADO LTD (Company No. 16816371), registered in England and Wales, is the data controller for the processing of personal data via the Service.

Contact: privacy@sora-2.run

Address: [registered office address]

1. Information Collection

We collect two categories of information:

Information You Provide:

  • Account details (email, name, password)
  • Billing and payment information
  • User-generated content (prompts, images, videos)
  • Communication preferences and support enquiries

Automatically Collected Data:

  • Platform engagement metrics and usage patterns
  • Device and system information (IP address, browser type, OS)
  • Performance and error logs
  • Cookies and similar tracking technologies

2. Data Usage Purposes

We use your information to:

  • Deliver AI-powered video generation technology and fulfil creative requests
  • Administer user accounts and process transactions
  • Maintain platform security and prevent fraud
  • Improve our services through analytics and performance monitoring
  • Communicate service updates, respond to enquiries, and provide customer support
  • Comply with legal obligations and enforce our Terms of Service