1. Information Collection
We collect two categories of information:
Information You Provide:
- Account details (email, name, password)
- Billing and payment information
- User-generated content (prompts, images, videos)
- Communication preferences and support inquiries
Automatically Collected Data:
- Platform engagement metrics and usage patterns
- Device and system information (IP address, browser type, OS)
- Performance and error logs
- Cookies and similar tracking technologies
2. Data Usage Purposes
We use your information to:
- Deliver AI-powered video generation technology and fulfill creative requests
- Administer user accounts and process transactions
- Maintain platform security and prevent fraud
- Improve our services through analytics and performance monitoring
- Communicate service updates, respond to inquiries, and provide customer support
- Comply with legal obligations and enforce our Terms of Service
3. Data Protection Measures
We implement comprehensive security safeguards:
- Advanced encryption for data in transit and at rest
- Ongoing security assessments and vulnerability testing
- Enterprise-grade secure storage infrastructure
- Multi-factor authentication options for account protection
- Regular employee security training and access controls
4. Information Sharing
We may share your information with:
- Essential Service Providers: Payment processors, cloud hosting, and infrastructure partners necessary to deliver our services
- Legal Authorities: When required by law, court order, or to protect our rights and safety
- Strategic Partners: Only with your explicit consent for specific integrations or features
We strictly prohibit selling your personal information to third parties.
5. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Download your personal information in a machine-readable format
- Opt-out: Manage communication preferences and marketing emails
- Object: Object to certain processing activities
To exercise these rights, contact us at support@sora2.ai
6. Content Retention Policy
Content storage varies by subscription tier:
- Uploaded Content: Temporarily stored for processing, then deleted unless saved by user
- Generated Videos: Stored based on subscription tier and user preferences
- Free Account Content: May be removed after 30 days of inactivity
- Premium Account Content: Retained according to subscription level
- Account Deletion: All content permanently deleted within 30 days of account closure
7. Data Collection Transparency
We believe in complete transparency:
- We clearly disclose all data collection practices
- You can opt-out of non-essential data collection
- We provide granular controls for marketing communications
- Cookies can be managed through browser settings
8. Special Protections
Minors:
Sora 2 does not knowingly collect data from users under 13 years of age. If we discover such collection, we will promptly delete the information.
International Data Transfers:
If you access Sora 2 from outside our primary jurisdiction, your data may be transferred internationally. We implement appropriate safeguards for cross-border data processing.
California Residents:
California users have additional rights under CCPA. Contact us to learn more about your specific rights.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent platform notifications. Your continued use after updates constitutes acceptance of the revised policy.
10. Contact for Privacy Concerns
For privacy-related questions, requests, or concerns, please contact:
Email: support@sora2.ai
We aim to respond to all privacy inquiries within 30 days.