We're here to help! Get in touch with our support team for any questions, issues, or feedback.
Our primary support channel for all inquiries
Send us an email at:
support@sora-2.runResponse Time: We typically respond within 24 hours during business days
Payments, refunds, plan changes, invoices
Refunds available within 72 hours if no or minimal usage (≤ 5%). Cancellations take effect at period end.
Access the Creem Customer Portal to update payment methods or cancel your subscription
Cancel Anytime: You can manage or cancel your subscription directly through the Creem Customer Portal using the magic link in your receipt emails or by accessing it from your account dashboard. Self-service cancellation and billing updates are available 24/7.
Sora2 AI is operated by MONADO LTD (Company Number 16816371), a private limited company incorporated in England and Wales on 28 Oct 2025.
Registered office: [Your registered office address]
Legal & compliance inquiries: legal@sora-2.run
Support Hours: Our team is available Monday through Friday, 9 AM - 6 PM PST. We respond to all inquiries within 24 hours during business days. For urgent billing issues, please mark your email as "Urgent".
Operated and maintained by Monado Ltd (Company No. 16816371). Registered in England and Wales. Registered office: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.