Introducing Sora 2 - Next Generation AI Video Creation. Try Sora 2 Now →

Contact & Support

We're here to help! Get in touch with our support team for any questions, issues, or feedback.

Email Support

Our primary support channel for all inquiries

Send us an email at:

support@sora2.ai

Response Time: We typically respond within 24 hours during business days

How Can We Help?

General Questions

Platform features, how-to guides, account help

Ask a question →

Billing & Subscriptions

Payments, refunds, plan changes, invoices

Get billing help →

Technical Issues

Bugs, errors, generation problems

Report an issue →

Refund Requests

Process a refund within 72 hours of purchase

Request refund →

Manage Your Subscription

Access the Creem Customer Portal to update payment methods or cancel your subscription

How to Access the Portal:

  • Via Dashboard: Navigate to Account → Billing in your Sora 2 dashboard
  • Via Email Receipt: After each successful payment, you receive a receipt email containing a magic link to the Creem Customer Portal

Cancel Anytime: You can manage or cancel your subscription directly through the Creem Customer Portal using the magic link in your receipt emails or by accessing it from your account dashboard. Self-service cancellation and billing updates are available 24/7.

Self-Help Resources

Pricing & Plans

View subscription options and features

Refund Policy

Learn about our refund eligibility

Commercial License

Commercial usage rights explained

Legal & Policies

Terms of ServicePrivacy PolicyCookie PolicyData ProcessingDMCA PolicyAcceptable Use

Support Hours: Our team is available Monday through Friday, 9 AM - 6 PM PST. We respond to all inquiries within 24 hours during business days. For urgent billing issues, please mark your email as "Urgent".